hypnobirthing where the mountains meet the sea

Hypnobirthing where the mountains meet the sea

Welcome to your perfect pregnancy retreat; education, skills and support between the mountains and the sea.

A structured course for women and their birth partners that will provide; education and rich practical skill development.

Hello and welcome!


I'm Jillian, founder of The Baby Lady with over 32 years experience as a health professional. I am a qualified hypnobirthing teacher with a background in nursing, as a midwife specialist in education and consultant therapist.

My hypnobirthing retreats aim to offer you support, empowerment, education and coping strategies to prepare you (and your birth partner) for the safe arrival of your baby.

The hypnobirthing weekend course runs between 10:00am and 4:00pm on the Saturday and Sunday, you will also have some free time to explore the local area of outstanding natural beauty that is Criccieth on the Llŷn peninsula in North Wales - we are just a 5 minute walk from the beach, local shops and restaurants.

What will you learn?


Hypnobirthing classes are intended to help you have the most natural childbirth possible, using self hypnosis, breathing techniques and active birth yoga positions.

The course content is based around birth choices, Active birth, pregnancy yoga, breathing 4 birth, hypnobirthing and early transition to parenting. Ongoing practical support and advice is available.

During the course you will learn and practice the following:

  • Hypnobirthing

  • Working knowledge of what your body is doing during this journey and why

  • Active birth session

  • Choices in place to birth your baby

  • Positioning, how to encourage your baby to get into the best position for birth

  • Introduction to meditation

  • Learn effective, simple breathing and relaxation techniques

  • Massage, the power of touch

  • Confidence in how to recognise when labour has commenced and the latent phase

  • When to contact Midwife & when to go to your chosen birthing unit

  • Coping strategies for labour and birthing your baby

  • Partnership working

  • Saying hello to your baby

  • Skin 2 Skin contact

  • Routine and coping strategies to being new parents

"Jillian was amazing pre-birth and beyond. She has a way to make you feel really relaxed and calm. I took part in her pregnancy yoga, baby massage and also had a 1:1 support session post baby. Each class was small in number and so, catered to the individuals attending. It felt personal and was the part of my week I most looked forward to. I trust her implicitly and cannot recommend her highly enough."

~ Lorraine

Weekend Plan


Friday

  • Check-in from 4:00pm

  • Free time to explore the area

  • Optional complimentary relaxation session at 8:00pm

You will also have the opportunity to book a complimentary private consultation with me during the weekend so that I can answer any questions or concerns that you may have.

Saturday

  • Optional complimentary Pregnancy Yoga Chi Chung session at 8:30am

  • Breakfast

  • Course 10:00am - 12:00pm

  • Lunch

  • Course 2:00pm - 4:00pm

  • Free time

Sunday

  • Breakfast

  • Course from 10:00am - 12:00pm

  • Lunch

  • Course from 2:00pm - 4:00pm

  • Check-out

Hypnobirthing Course Dates and Details


Hypnobirthing Weekend Retreats Course

Residential: £350 per couple
Castle View en-suite £400 per couple
Non-residential £250 per couple

Upcoming Course Dates:

September 2019
Check-in Friday 27th for course on Saturday 28th / Sunday 29th

November 2019
Check-in Friday 29th for course on Saturday 30th / Sunday 1st December

January 2020
Check-in Friday 24th for course on Saturday 25th / Sunday 26th

March 2020
Check-in Friday 27th for course on Saturday 28th / Sunday 29th.

"Keep calm, relax your body as much as you can, go with the flow, breathing with each contraction a longer breath out than breath in. Each contraction will bring your daughter closer to your arms and heart 💕💫✨ Easy, gently softly 💕Easy Gentle Softly ✨Easy Gently Softly💫" That was what Jill wrote me on a day of giving birth to my child (it was around 12 am and around 1am we were already on our way to hospital)..."

~Emilia

Hello and welcome!


I'm Jillian, founder of The Baby Lady with over 32 years experience as a nurse, midwife and lecturer within the health service.

I am a passionate advocate of empowering women and supporting couples. The Baby Lady was conceived in 1997 to offer holistic support and education services for women, couples and groups. From 2019 I will be offering a unique opportunity to enjoy a relaxing and educational residential retreat on the North Wales coast where the mountains meet the sea.

The Baby Lady


I combine my previous roles as a Midwife Specialist in Health Education and facilitation, Lecturer in Midwifery and a Consultant Therapist to offer support, empowerment, education and coping strategies for pregnant couples through to new families.

The Baby Lady offers person-centered individual & couple coaching sessions.
These Therapeutic sessions include:

"After an off plan birth first time around, Jillian helped me to achieve an straightforward, quick homebirth second, third and fourth time. She subsequently supported me in my journey to become a midwife and has been a supportive friend for the last 19 years. One amazing, special lady. I can’t recommend enough."

~Clair

Welcome to The Baby Lady


The Baby Lady is a unique Pregnancy & Parenting concept developed by Jillian Lawrence.

It combines Jillian's skills as a Midwife Specialist in Education and Consultant Therapist to offer support, empowerment, education and coping strategies for pregnant couples through to new families. The Baby Lady offers person centred individual and couple coaching sessions and informal fun maternity & parenting courses.

"Jillian was involved in the care of me and my baby after the birth of my 3rd child over 20 years ago and has remained a friend . Her professionalism & caring persona shone throughout. She has continued to build on her experiences & abilities since then."

~Zoe

Hypnobirthing Classes

Course summary

Hypnobirthing - This is a complete antenatal education package. The course promotes a calm gentle birthing process beneficial for both mother and baby. You will learn easy to use breathing techniques, relaxation, simple self hypnosis techniques, massage for labour and how to positively engage with the process. The aim being to eliminate fear and to facilitate the most natural birth possible.


Baby Massage and Parenting Course

Course summary

This is a five week course of approximately 2 hours duration per session.

This fabulous unique course is a life-saver combining two approaches; The International Association of Infant Massage (IAIM) and The Parents in Partnership – Parent Infant Network (PIPPIN), facilitated by The Baby Lady with a wealth of experience.

The formation of a supportive group enables the group members to develop a positive approach to parenting, building confidence and self-esteem. The group size is capped to ensure comfortable group dynamics and networking.

Research findings* from 598 babies under 1-year found lower levels of the stress hormone cortisol in massaged babies, with reduced crying and improved sleep patterns, than those that had not been massaged. All babies included in the research were taught by Health Professionals, Midwives or Health Visitors.

Baby massage reduces colic, and crying and post-natal depression, and can improve parent-baby relationships and sleep patterns.

The course is designed for one parent and baby to attend, however a second parent can attend at a 50% reduced course fee.


Yoga-Chi, Breathing and Relaxation Course

Course summary

This course has been tried and tested for more than 20 years with fantastic results for hundreds of women. Yoga-Chi is so relaxing, with huge benefits for labour, birthing and parenting.

One of the first of its kind in the country when launched at Ipswich Hospital, the exercises are based on yoga, pilates and chi-kung with a strong emphasis on Breathing and Relaxation.

Jillian has undertaken a Birthlight Diploma in Perinatal Yoga. Birthlight provides excellent courses on yoga for pregnancy, birth and post-natal recovery. These are subtly different to general yoga classes; postures are not held, the movement is like dancing, gentle, flowing posture and breath. Don’t just take our word for it read the testimonials or better still give it a try!

The course is booked in blocks of 6 weeks. Book early to avoid disappointment. No previous experience necessary.


Active Birth Class

Course summary

This session is designed for couples who want to learn simple strategies to maximise natural birth.
Learning simple exercises and positions to help the baby and mother get into the best possible position for birth.

An overview of the stages and process of labour enables a clear birth plan of how to engage with the process.

Packed with top tips and coping strategies.


Breathing 4 Birth™

Course summary

This unique course is designed for pregnant women and their partners who want to learn effective breathing and relaxation techniques to facilitate both labor and birth.

Breathing 4 Birth™ not only significantly reduces the need for drug based pain killers but also reduces the need for stitches.


Pregnancy, Birth & Baby Coaching

Course summary

This unique consultant coaching service supports both mothers and fathers through the unknown territory of pregnancy, coaching and preparation for birth and the life changing experience of parenting.

Home visits available in the early postnatal period. Advice and support around feeding and sleeping.


Hypnotherapy for Pregnancy & Birth

Course summary

Hypnotherapy is excellent for preparing for both labour and birth. It combines visualisation, effective breathing techniques and positive suggestion.

Hypnotherapy bypasses the busy analytical conscious mind and taps into the ‘old brain’, the subconscious state. Although in a deeply relaxing state you are always in control, unlike stage hypnotherapy; no barking like a dog!

Jillian has been a practicing midwife since 1985 and a fully qualified Registered Hypnotherapist since 1999. She has extended this service with great success to include infertility, pre-conceptual care, sexuality, parenting, pregnancy-related issues & birthing experiences such as past trauma, baby and pregnancy loss.

Hypnotherapy is offered in effective and empowering 1-to-1 consultations in a safe environment.


Counselling

Course summary

Counselling is obviously not for all, but if you are feeling weighed down with worries, negative thoughts and anxiety then it may be a life-saver for you. Pregnancy, childbirth and parenting can be a difficult journey for some.

The provision of a safe supportive environment with an empathetic listening ear can be empowering and liberating.

As a trained therapist Jillian follows an integrative style of counselling. From her experience she has found that clients benefit most from a variety of different approaches and styles.

Whether a Mother or a Father, contemplating a pregnancy, having infertility treatment, or becoming a family, wherever you are in your journey Jillian is able to walk with you for a while.


Kinesiology

Course summary

Kinesiology is muscle testing, and is a powerful tool to demonstrate the power of positive thinking.

Kinesiology is incredibly useful in helping women to find their unique positive affirmation or mantra for labour and childbirth. The techniques also identifies the most effective breathing pattern for individual women to maximise success for pain relief and coping strategies.

Jillian has been using Kinesiology for over 30 years both within group preparation classes, with couples and individual client-centred sessions. The results are amazing!


Reiki

Course summary

Reiki is so gentle, calming and relaxing, it is perfect for pregnant women, new mums and babies.
Reiki is a subtle gentle healing technique which releases blocked energy to create a state of harmony, balance and deep relaxation.

Jillian became a Reiki Healer in 1996. As a Midwife Therapist and Reiki Master Jillian has had the honour of attuning pregnant women into the art of Reiki Healing. This simple yet powerful process can be learnt by anyone. Mother and Father can treat each other and baby too!


Indian Head Massage

Course summary

This ancient Ayuredic form of healing is incredibly relaxing, “the ultimate chill pill for busy pregnant women and mums”.

An Indian Head Massage incorporates not only massage of the head, but also the face, neck, shoulders and upper arms, focussing on the muscles most commonly affected by stress.

The technique stimulates the circulation, releases muscle tension and improves the lymphatic drainage thus removing toxins.

Jillian completed her training in 1998 and has delivered several training sessions to both Midwives and mothers.

This therapy is suitable for a half session to re-charge ones batteries and makes a perfect gift for a pregnant woman or a new mum. Training is available for couples to learn to give and experience receiving the ultimate in relaxation, Indian Head Massage!


Bach Flower Remedies for Pregnancy & Birth

Course summary

Bach Flower remedies are useful to restore a state of equilibrium into ones life by gently removing any negative states of mind and restoring a positive outlook. Bach Flower Remedies can help us to live emotionally healthy lives, to cope with the stress and strain of everyday living and the extra demands that pregnancy, labour and parenting throws our way.

Bach Flower Remedies are so gentle that they are suitable for pregnant women, women in labour and newly delivered mothers and babies. Jillian has used these remedies herself during first pregnancy and labour 30 years ago. Under laboratory testing the remedies appear to contain only mineral water and a trace of brandy as they are homeopathic in design. It is the subtle energy of the plant or flower that makes these remedies so effective.

Jillian completed her Bach Flower Practitioner training in 1998 following attendance of specific training on Bach Flower Remedies in Midwifery in 1997. One-to-one consultations are available, or you can book a workshop.


Massage

Course summary

Wonderfully relaxing and therapeutic, a full back, shoulder and neck massage is excellent for pregnant women.

Posture changes dramatically thought out pregnancy and carrying the extra weight of a growing baby often comes with aches and pains.

A full body massage for a new mum is an ultimate treat, giving therapeutic benefits and valuable time at relaxation.

Swollen feet and ankles respond very well to foot and leg massage and combined with Reflexology in the later stage of pregnancy will give a duel therapeutic input.


Reflexology

Course summary

Reflexology is a holistic healing therapy promoting the body to heal itself. It is extremely effective in cases of stress, tension and tiredness.

Reflexology, coupled with a foot and leg massage is an excellent therapy for pregnant women and makes a thoughtful gift.

Reflexology is used by many women to support a natural induction for labour.

Accommodation

We have 4 lovely spacious double bedrooms located in the stunning Llyn Peninsula in North Wales.

You have your own guest entrance with a communal lounge and fully-fitted kitchen.

There is plenty of off-road parking and private access.

There are spectacular views of Criccieth Castle and Cardigan bay. It is a short walk to the beach, Criccieth town and castle, which offers all local amenities including a good range of shops, pubs and restaurants.

We look forward to welcoming you to Cân Y Môr (Welsh for "Song of the sea").

"...The location is just situated outside main area of Criccieth on a hill, with amazing views over Criccieth beach and castle.
The accommodation is to a high standard and each bedroom overlooks the garden and has a beach view.
Table and comfortable chairs on the patio allow you to chill outside..."


~ Ms G.

Frequently Asked Questions

Q. Are Partners welcome?
A. Yes, partners can attend at no extra cost. There are room and pricing options for mum-to-be with and without your partner.

Q. Do you provide doolah services?
A. No, the Baby Lady offers education and support for you and your partner for your pregnancy, birth experience and early parenting transition.

Q. When should I book my pregnancy course?
A. Anytime after your 20 week scan.

Q. When is the ideal time to attend?
A. Ideally you should be between 28 - 36 weeks pregnant.

Q. Can I have personal therapies when I am at Cân Y Môr?
A. Yes, please see the list on the About page, prices on request. I can also offer one-to-one or couple-based services by separate negotiation.

Q. Do you provide food/cater for special dietary needs?
A. During the residential courses you will have access to a shared kitchen to prepare your own food. I will provide breakfast and a lunch during the programme. Criccieth and local towns have a variety of shops and nice restaurants, pubs and cafes that we can recommend.

Q. Do you have free parking spaces?
A Yes, we have ample parking at Cân Y Môr.

Q. Are the rooms En-suite
A. We have 4 rooms available, one of these rooms is en-suite which is available on a first-come basis with a supplement.

Q. Accessibility?
A. Yes, we are fully accessible.

Q. Is there free time and/or can I extend my stay?
A. The course has free time built into the programme to enable you to enjoy the surrounding area. You are very welcome to extend your stay depending on availability.

"Highly recommend this lady. Wish she was in Suffolk."

~Frances

Contact


"Whether you are ready to book or still undecided, please get in touch and I will be happy to answer any questions you may have."
~ Jillian


We respect your privacy.

07957 349956

jillian@thebabylady.com

Cân Y Môr,
Upper Morannedd,
Criccieth,
Gwynedd LL52 0PP

Website Privacy Notice
This is the privacy notice of TheBabyLady.com. In this document, "we", "our", or "us" refer to The Baby Lady.Our registered office is at Cân Y Môr, Upper Morannedd, Criccieth, Gwynedd LL52 0PP, United Kingdom

Introduction

This privacy notice aims to inform you about how we collect and process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you.

We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information.

We undertake to preserve the confidentiality of all information you provide to us and hope that you reciprocate.

Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR).
The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data. We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org

Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

1. Data we process
We may collect, use, store and transfer different kinds of personal data about you. We have collated these into groups as follows:
Your identity includes information such as first name, last name, title, date of birth, and other identifiers that you may have provided at some time.

Your contact information includes information such as billing address, delivery address, email address, telephone numbers and any other information you have given to us for the purpose of communication or meeting.

Transaction data includes details about payments or communications to and from you and information about products and services you have purchased from us.

Technical data includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

Your profile includes information such as purchases or orders made by you, your interests, preferences, feedback and survey responses.
Marketing data includes your preferences in receiving marketing from us; communication preferences; responses and actions in relation to your use of our services.

We may aggregate anonymous data such as statistical or demographic data for any purpose. Anonymous data is data that does not identify you as an individual. Aggregated data may be derived from your personal data but is not considered personal information in law because it does not reveal your identity.
For example, we may aggregate profile data to assess interest in a product or service.

However, if we combine or connect aggregated data with your personal information so that it can identify you in any way, we treat the combined data as personal information and it will be used in accordance with this privacy notice.

2. Special personal information
Special personal information is data about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.

It also includes information about criminal convictions and offences.
We may collect special personal information about you if there is a lawful basis on which to do so.

3. If you do not provide personal information we need
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform that contract. In that case, we may have to stop providing a service to you. If so, we will notify you of this at the time.

4. Information we process because we have a contractual obligation with you
When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:
• verify your identity for security purposes
• sell products to you
• provide you with our services
• provide you with suggestions and advice on products, services and how to obtain the most from using our website

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

5. Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us at jillian@thebabylady.com. However, if you do so, you may not be able to use our website or our services further.

6. Information we process for the purposes of legitimate interests
We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.

Where we process your information on this basis, we do after having given careful consideration to:
• whether the same objective could be achieved through other means
• whether processing (or not processing) might cause you harm
• whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so

For example, we may process your data on this basis for the purposes of:
• record-keeping for the proper and necessary administration of our business
• responding to unsolicited communication from you to which we believe you would expect a response
• protecting and asserting the legal rights of any party
• insuring against or obtaining professional advice that is required to manage business risk
• protecting your interests where we believe we have a duty to do so

7. Information we process because we have a legal obligation
Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
This may include your personal information.


Specific uses of information you provide to us

8. Information provided on the understanding that it will be shared with a third party
Our website may allow you to post information with a view to that information being read, copied, downloaded, or used by other people.

Examples include:
• posting a message on our forum
• tagging an image
• clicking on an icon next to another visitor’s message to convey your agreement, disagreement or thanks

In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.

We do not specifically use this information except to allow it to be displayed or shared.

We do store it, and we reserve a right to use it in the future in any way we decide.

Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.

Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at jillian@thebabylady.com.

9. Complaints regarding content on our website
Our website is a publishing medium. Anyone may register and then publish information about himself, herself or some other person.
We attempt to moderate user generated content, but we are not always able to do so as soon as that content is published.

If you complain about any of the content on our website, we shall investigate your complaint.
If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.

Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.

If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

10. Job application and employment
If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date.

If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.

11. Communicating with us
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our business.

We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high-quality service.

12. Complaining
When we receive a complaint, we record all the information you have given to us.
We use that information to resolve your complaint.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

13. Affiliate and business partner information
This is information given to us by you in your capacity as an affiliate of us or as a business partner. It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you. The information is not used for any other purpose.

We undertake to preserve the confidentiality of the information and of the terms of our relationship. We expect any affiliate or partner to agree to reciprocate this policy.


Use of information we collect through automated systems when you visit our website

14. Cookies
Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

We use cookies in the following ways:
• to track how you use our website

15. Personal identifiers from your browsing activity
Requests by your web browser to our servers for web pages and other content on our website are recorded.
We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.

16. Our use of re-marketing
Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.

We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.

Disclosure and sharing of your information

17. Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.
No such information is personally identifiable to you.

18. Third party advertising on our website
Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.

They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts.

We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.

19. Credit reference
To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.

20. Data may be processed outside the European Union
We may use outsourced services in countries outside the European Union from time to time in aspects of our business.

Accordingly data obtained within the UK or any other country could be processed outside the European Union. For example, some of the software our website uses may have been developed in the United States of America or in Australia.

We comply with a code of conduct approved by a supervisory authority in the European Union specifically that in the United Kingdom.


Control over your own information

21. Your duty to inform us of changes
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes.

22. Access to your personal information
To obtain a copy of any information that is not provided on our website you should contact us to make that request.

After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

23. Removal of your information
If you wish us to remove personally identifiable information from our website, you should contact us to make your request. This may limit the service we can provide to you.

24. Verification of your information
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Other matters

25. Use of site by children
We do not sell products or provide services for purchase by children, nor do we market to children.

If you are under 18, you may use our website only with consent from a parent or guardian

26. Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

27. How you can complain
If you are not happy with our privacy policy or if you have any complaint then you should tell us.

If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner's Office (ICO). This can be done at https://ico.org.uk/make-a-complaint/. We would, however, appreciate the opportunity to talk to you about your concern before you approach the ICO.

28. Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
• to provide you with the services you have requested;
• to comply with other law, including for the period demanded by our tax authorities;
• to support a claim or defence in court.

29. Compliance with the law
Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

30. Review of this privacy policy
We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

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